COO Consulting: Empower Your Business Growth

Enhancing operational efficiency and strategic clarity through tailored consulting services.

Welcome!

COO Consulting is a Queensland-based boutique consultancy created to help business owners calm the chaos, align their teams, and build confidence in their operations.

We specialise in unlocking the full potential of people and teams, delivering clarity, structure, and stronger connections within growing businesses. With over 25 years of real-world experience (including scaling, systemising, and selling businesses), we know the pressures of growth, leadership, and keeping your team engaged while your customers remain at the heart of what you do.

Our approach is hands-on, people-first, and deeply strategic. We partner with business owners to empower their teams, strengthen culture, and create the space to grow sustainably and confidently.

What do we offer?

We tailor practical, results-focused solutions that help businesses develop leaders, improve communication and accountability, align strategy with team capacity, and embed better ways of working.

We understand the unique challenges faced by Small to Medium Enterprises (SME) and multi layered businesses and work side by side with owners and their teams to deliver meaningful, lasting change.

Leadership
and Team Alignment

We believe your people are your greatest asset, and we help you get the best from them:

Team and leadership workshops to improve connection, alignment, and performance.

Behavioural profiling: DISC, Driving Forces, EQ, and TriMetrix assessments.

Role clarity and team structure mapping.

Vision and values alignment across the team.

Leadership coaching and development for emerging and senior leaders.

Operational Strategy
and Sytems

We help ensure your operations keep up with your growth:

Business health checks and diagnostics.

Workflow and process improvement.

SOP (standard operating procedure) development and implementation.

Operational frameworks that support accountability and transparency.

Strategic planning and execution support.

Staff Retention
and Culture Building

We help you keep your best people and create a workplace they want to stay in:

Career pathways and retention planning.

Staff engagement programs and feedback mechanisms.

Onboarding, offboarding, and performance review systems.

Building a culture that attracts and keeps great talent.

Customer Journey
and Growth Planning

We ensure your customer experience and growth plans match your team’s capability:

Mapping and improving the customer journey.

Aligning sales pipelines to operational capacity.

Strengthening customer loyalty and satisfaction.

Clarifying brand position and marketing direction.

What makes us different?

At COO Consulting, we roll up our sleeves and work alongside you to make meaningful change happen.

How do we do that?

We prioritise people, because a business is only as strong as its team.

We bring lived experience to the table; we’ve been where you are and know how to move forward.

We bring a hands-on, collaborative approach; not just advice, but action.

We are certified in proven tools including StratPro (in conjunction with The Alternative Board), DISC (Dominance, Influence, Steadiness, Conscientiousness), TriMetrix, and EQ (Emotional Intelligence) profiling, to help you understand your team, and your team understand you.

We understand the realities of regional and small to medium enterprise environments.

We turn complexity into clarity, and we join you for the journey to ensure results are embedded and lasting.

Our track record

We’ve helped businesses in a wide range of industries become more aligned, resilient, and successful:

Restructured and scaled real estate businesses

Increased profitability and retention for regional pharmacies

Built leadership capability and succession plans for trade-based businesses

Prepared owners for smooth business sales and exits

Designed operational frameworks for national franchise groups to better support franchisors

Delivered sales, operational, and team alignment support for an insurance brokerage

“Working with Jayne at COO Consulting has been a transformative experience for me working within a small high performing team. From the very beginning, Jayne took the time to understand each team member's unique communication style, creating a more cohesive and respectful environment where everyone feels heard and valued by other another. Jayne’s guidance in both individual and team goal setting has helped us align our efforts, clarify our priorities, and stay focused on what truly matters, something that has been instrumental to the growth and collaboration of our team. Jaynes is very thoughtful in her approach and deeply empathetic, she fosters trust while consistently providing honest, constructive feedback on both a personal and professional level. We’re a stronger, more connected team because of her work with us.”

"I have had the pleasure of working with Jayne over the last year & cannot express enough how much of a positive impact she has had on my professional development and personal growth. From our first meeting, Jayne's approach was empowering, offering clear strategies tailored to my specific goals. She was able to break down tasks and processes to provide actionable solutions in a way that's easy to understand and implement. What I appreciate most is how supportive and approachable Jayne is. Feedback is always constructive, and has helped me develop the confidence to make decisions I would have previously hesitated on. She not only guided me professionally but also took the time to understand me personally, allowing me to believe and trust in myself fully. Thanks to Jayne, I've seen significant growth in both my professional development and achievements as well as my mindset. I feel more focused and confident, organised and prepared for day to day challenges. I highly recommend Jayne to anyone looking for a coach who genuinely cares about your success and is committed to helping you reach your full potential!"

"Jayne made such a difference to how we work, and it felt effortless. She has a calm, practical way of cutting through the noise and helping you focus on what really needs to happen. What stood out most was how approachable and easy she was to talk to — nothing ever felt like a silly question, and she was always there with straightforward advice and reassurance. The changes she helped us implement have made a noticeable impact, not just on our processes but also on how the team feels day to day. I’d recommend Jayne to any business that’s ready to get organised and work smarter."

"Bringing Jayne Philp on as our COO consultant has been a real turning point for our business. From day one, she brought clarity and direction we didn’t even realise we were missing. Jayne has this rare knack for understanding the big picture but still noticing the little details that really matter. Her strategic advice helped us simplify how we operate and get the whole team working more efficiently. She’s not just good at what she does — she genuinely cares about the people she’s working with, and it shows. Jayne went above and beyond for us, and I can honestly say we wouldn’t be where we are now without her support."

"Working with Jayne Philp at COO Consulting has been a game-changer for our business. Jayne's strategic insights and practical approach have helped streamline our operations and drive significant growth. The level of expertise and personalized attention I received exceeded my expectations. I highly recommend Jayne and COO Consulting to any organization looking to elevate their performance and achieve their goals."

"Working with Jayne has been a total game changer for my business. As the director of a small boutique real estate company, I know we wouldn’t be hitting the incredible numbers we are without her insights. She keeps us rowing in the same direction, balancing both our professional goals and personal growth, which makes the team feel super aligned. Jayne has this knack for simplifying the chaos and helping us focus on what really matters—so instead of just working hard, we’re working smart. She’s honestly been the secret sauce behind our momentum."

"I had a fantastic experience working with Jayne and she is exceptional at what she does for her clients. I felt like I had a friend in my court while she was mentoring me and helping me develop further in my role. Jayne always looks for ways to further improve structure and flow within the team; her collaboration and input has opened up more opportunities for the business and I truly appreciate her authenticity. Jayne has inspired me to create more efficient habits that allow me to be more balanced in my daily routine and I believe every team needs someone like Jayne who is ready to listen, support your goals and improving overall productivity in our day to day. "

Supporting local

Supporting local goes beyond shopping nearby – it’s about businesses actively investing in the wellbeing of their community.

Here at COO Consulting, we beleive that by partnering with local groups, charities, and initiatives, we can help strengthen the social fabric, by creating meaningful impact, and assist with fostering a sense of shared purpose. Giving back not only uplifts those in need but also builds lasting relationships and comradery within the community.

It’s a powerful way to grow together.